Refund policy

Overview

At Long Distance Souls, all sales are final. We do not accept returns or exchanges for reasons such as size issues, change of mind, or not liking the product.

Please review your order carefully before completing your purchase.

Eligible Refunds (Our Responsibility Only)

We only offer refunds or replacements if:

  • You received the wrong item
  • Your item arrived defective or damaged due to our fulfillment process
  • There was an error made by us when preparing your order

In these cases, please contact us within 7 days of delivery.

Damaged Items & Carrier Responsibility

We carefully inspect all orders before shipment to ensure they are in perfect condition.

We are not responsible for any damage, loss, or issues that occur during transit caused by the shipping carrier.

If your order arrives damaged due to shipping, we recommend that you:

  • Contact the shipping carrier directly to file a claim
  • Notify us within 7 days of delivery, so we can assist where possible

If the issue is confirmed to be related to our handling or fulfillment, we will take full responsibility and offer a replacement or refund.

How to Request a Refund

To report an issue, contact us at:

Email: info.longdistancesouls@gmail.com

Please include:

  • Order number
  • Full name
  • Description of the issue
  • Clear photos of the item received

We will review your request and respond as quickly as possible.

Resolution

If your claim is approved, we will offer:

  • A replacement item, or
  • A full refund

No additional costs will be charged to the customer in approved cases.

Non-Refundable Situations

We do not offer refunds or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Not liking the product
  • Delays caused by shipping carriers
  • Customer errors when placing the order

Shipping Costs

  • Shipping costs are non-refundable
  • Return shipping is only covered by us when the issue is confirmed to be our responsibility

International Orders

We ship from Portugal.

Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer.

Contact

If you need support, contact us:

Email: info.longdistancesouls@gmail.com